Policies

We appreciate advance notice should your plans change.

• Cancellations and reschedules must be made at least 48 hours prior to your scheduled appointment. 

• Cancellations or reschedules made less than 48 hours in advance may incur a $100 cancellation fee. 

• Same-day cancellations may be considered a no-show and charged as such. 

• Repeated last-minute changes (within 48–72 hours) may result in retainer requirements for future bookings.

Should you need to cancel an appointment, please do so through your aesthetic record portal or by calling or texting our HIPAA-encrypted business line at 716-218-0010. Please do not send a message through social media platforms.

Your appointment time is carefully allocated based on the service(s) selected.

• Any service changes must be requested at least 48 hours in advance.

• Same-day service changes may not be able to be accommodated. 

• If a shorter or alternative service is performed due to a late change, the original booked service rate or a $100 fee may still apply.

To honor all scheduled appointments:

•  Arrivals more than 10 minutes late may result in a shortened treatment or rescheduling of scheduled service. 

• If we are unable to provide your service due to late arrival, the appointment may be treated as a late cancellation or no-show.

• A valid credit card is required to reserve all appointments. 

• Applicable fees related to no-shows, late cancellations, or rescheduling will be charged to the card on file. 

•  If we need to charge your card on file and that card declines, you must pay the outstanding balance before you can book another appointment.

At Golden Aesthetics, patient safety, privacy, and quality of care are our top priorities. To ensure every patient receives timely, accurate, and confidential support, we kindly ask that all medical or treatment-related communication follow the guidelines below.

Appropriate Channels of Communication

For any of the following, please contact us through our official office communication channels (716-218-0010 via phone call or text, which both have HIPAA encryption, or designated office email):

• Post-treatment questions or concerns

• Experiencing a reaction, discomfort, or unexpected result

• Requests for medical advice or consultation 

• Appointment-related questions or changes 

• Follow-up care or clinical guidance

Social Media Communication

While we love connecting with our community online, direct messages via Instagram or other social media platforms are not an appropriate or monitored channel for patient care or consultation.

• Social media DMs are not HIPAA-compliant

• Messages may not be seen promptly and sometimes go into spam folders 

• Clinical concerns cannot be accurately or safely addressed via social platforms